Why is my QBD invoice balance not correct after posting an invoice payment?

This may happen because QBD actually requires two syncs to complete to update the invoice balance after posting an invoice payment. If only one sync has been triggered after posting the invoice payment, please try triggering another one and check again.

Here is a description of the syncing flow to explain why two syncs are needed:

1. The user posts an invoice payment via Rutter.

2. The first sync pushes the invoice payment into QBD, which updates the invoice only in QBD.

3. The second sync allows Rutter to fetch the updated invoice from QBD. Only after this second sync does the balance update appear in within Rutter.

Additional Considerations

1. A common misconception is that you may have seen the balance updated after one sync before. This is probably due to quick sequential syncs having taken place.